Listen or Download Podcast

Episode #4:

Behold The Future of CRM - Forecast for 2008 from the Experts - and from Me

This final episode of the year looks ahead to the future of CRM in 2008. CRM next year will continue to both rise and to change.

What Can We Expect?
There is a lot that's covered so listen, okay? I can't write without getting knarly fingers and its late so just tune in. But here are a few of the highlights:

1. Software sales expected to be at $8.3 billion (Gartner);
2. Battle for platform leadership will continue to grow as many other players get on board (Pombriant);
3. Social search will come to the fore in 2008(Gillin);
4. Public sector, retail, financial services and health services will be the emotional verticals that will drool over CRM in 2008 (me)

This is only the tip of the holiday iceberg that I cover in my most interesting and possibly frenetic episode.

There are a few announcements to take note of:

1. We are adjourned until January 8 when we come back with our next episode and more content, new music, better sound and a renewed vigor
2. Brent Leary and I have come up with the name of our back and forth monthly edgy segment: The CRM Playaz (don't even TRY to get the URL. Brent already has it)
3. I won the InsideCRM 2007 Blog of the Year Award!! Yay!!

Finally, the music attribution you've been waiting for. This one is REALLY simple:

1. Intro and Closing: Waiting for the World to Change (cover) by Chris Lombardi
2. Forecast from the Cliff: Forecast by GSE Prophet
3. MyCRMCareer Commercial: The Long Train (cover) by Mark Henson Band

SEE YOU ON JANUARY 8TH. HAPPY HOLIDAYS

Well folks,

We are very proud at myCRM these days. Please check out the following:

http://www.insidecrm.com/features/top-20-crm-blogs-121707/

  Listen or Download Podcast

Episode #3:

The Battle of Titans - SAP Goes All Web 2.0, Salesforce to Salesforce announced, NetSuite IPO About Time

NEWS
The news this week was pretty exciting, due in part it proved me right again and who's ego doesn't like that kind of stroking!! (Mine does) Some of the news:

1. SAP announced that it was transforming SAP CRM 2007 not just by adding some great functionality, but by an extreme makeover of the look and feel
2. Salesforce-to-Salesforce released to further salesforce's aim of world Business Web domination
3. NetSuite to FINALLY go public in December; starts with Dutch Auction

POVC
In this weeks segment - knowing the customer experience granularly is your new cornerstone requirement and BPT Partners, GCCRM and Strativity have some answers to that need (and...desire)

LOVE YA, HATE YA
We give love to Prahalad's & Ramaswamy'sThe Future of Competition and to Brent Leary & Michael Thomas on Technology for Business' Sake and throw a soft hate on to Making Meaning by Shedroff, Rhea, etc.

MUSIC ATTRIBUTION
The music this week is actually pretty damned good!

1. Intro and Closing -Waitin’ on the World to Change” (Cover Song) by Chris Lombardi
2. Forecast from the Cliff - Forecast by GSE-Prophet
3. MyCRMCareer Commercial - The Long Train (Cover Song) by Mark Henson Band
4. POVC - Experiences by Purple Universe
5. Love Ya Hate Ya - Sound of Silence by Chris Lombardi

There’s more to today’s CRM vendor landscape than just Oracle Corp. and Salesforce.com.

Things are looking bright for CRM professionals over the next year, according to a number of recent reports, job boards and industry developments.

  Listen or Download Podcast

Episode #2:

Salesforce and SugarCRM makes some moves; Workday moves some 25 customers; Comcast is pretty damned bad; & MORE!

NEWS
This week's episode is a little spotty on news, but very cool on all other things. The news is around moves in the industry with salesforce.com reinforced their announcement of a new President of Operations/Chief Strategy Officer; SugarCRM carrying out a hiring strategy to grab the ones that covered them; and in a sorta deviation (not that kind!), I follow Workday, the ERP on demand company created by PeopleSoft founder and nicest guy in the entire industry, Dave Duffield.

POVC
I look at Comcast disasters which seems to be a word pairing that is as closely connected as "tone deaf" is.

LOVE YA HATE YA
There's a shoutout to CRM Magazine Senior Editor Marshall Lager, who is not only a great writer and insightful and good guy, but quoted me saying - well, you'll hear. I recommend with 3.5 stars, Gazool, a social search engine with some very cool feature in beta and w/o a revenue model.

MUSIC ATTRIBUTION

1. Intro Music & Closing : Waitin’ on the World to Change” (Cover Song) by Chris Lombardi
2. Forecast from the Cliff: “Forecast” by GsE-Prophet
3. Commercial: The Long Train (Cover Song) by Mark Henson Band
4. POVC: Comcast Connection Blues by Derek K. Miller

Click to play
12:10 minutes (11.14 MB)

Roaming with the Salty Dogg #001 - The Future of CRM
Interview with Paul Greenberg, BPT Partners and myCRMcareer

By Wayne Thompson, aka the Salty Dogg

What is mobile CRM, how it works, what is the value proposition for a mobile platform?

This is a tutorial on the fundamental elements of a CRM program that mirrors CRM at the Speed of Light

As part of the CustomersForever team, the association for CRM professionals in Latin America, I congratulate the myCRMcareer team for this initiative.

WOW!

Welcome!

myCRMcareer.com is the CRM industry’s first Web 2.0-based career platform focused on CRM professionals.

We offer a new, innovative approach for CRM professionals to further their careers. Members of myCRMcareer.com have the unique ability to:

• Network with other CRM industry peers and experts through discussion forums.
• Create and share user generated content (podcasts, videos, blogs, articles, and more!).
• Create a personalized profile and access content and rich media features through dynamic search capabilities.
• Get an education in CRM best practices, cutting edge strategies, and the Web 2.0 tools that are so important to CRM’s future, and
• Search for employment opportunities through online recruitment solutions.

We offer you a unique experience to promote your experiences and further your career.

myCRMcareer.com has been built for CRM professionals by CRM professionals.