The last week of every year is chock full of holidays, too much food, and a general hush in the business world. The lull in enterprise activity affords all of our favorite hardworking bloggers an opportunity to reflect upon the year that passed and predict what trends will emerge in the coming year. Luckily for those of us who are still emerging from a figgy pudding stupor and have high aspirations for drinking vast quantities of champagne over the next few days, the fearless Paul Greenberg has culled through the CRM predictions to give us the best of them, along with his comments, so we don’t have to. Read his excerpts from and assessments of the predictions of CRM pundits Denis Pombriant, Bruce Richardson, Gartner Group, Graham Hill, and Paul Gillin.